/* Form layout */ .tourmaster-form-field { display: flex; flex-wrap: wrap; gap: 12px; padding: 20px; background: #f9f9f9; border-radius: 12px; position: relative; } /* Each field takes about a third */ .tourmaster-tour-search-field { flex: 1 1 30%; min-width: 200px; } /* Input styling */ .tourmaster-tour-search-field input, .tourmaster-tour-search-field select { width: 100%; padding: 10px 12px; border-radius: 8px; border: 1px solid #ccc; font-size: 15px; background: #fff; } /* Submit button */ .tourmaster-tour-search-submit { background-color: #ff6600; color: white; border: none; padding: 12px 20px; border-radius: 8px; font-size: 16px; cursor: pointer; } /* Advanced fields (hidden by default) */ .tourmaster-form-field .advanced-field { display: none; }

Privacy Policy – RakiYa Travel

Privacy Policy

Last updated: October 2025

1. Introduction

Rakiya Travel & Tours Shpk (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website, communicate with us, or book travel services. We process personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the EU and the UK.

2. Information We Collect

We may collect the following types of information:

a. Personal Information
  • Full name
  • Email address
  • Phone number
  • Address
  • Passport details (for travel arrangements)
  • Booking and payment details
b. Automatically Collected Data

When you visit our website, we may collect information such as:

  • IP address
  • Browser type and device information
  • Pages visited and duration of visit
  • Cookies and similar tracking technologies (see “Cookies” section below)
3. How We Use Your Information

We process personal data for the following purposes:

  • To process bookings, reservations, and payments
  • To communicate with you regarding your travel arrangements
  • To send offers, updates, and marketing communications (only with your consent)
  • To improve our website, services, and customer experience
  • To comply with legal or regulatory requirements
4. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases:

  • Contractual necessity: to fulfill a travel booking or inquiry you make
  • Consent: when you sign up for marketing communications
  • Legitimate interest: for improving services and maintaining customer relationships
  • Legal obligation: to comply with applicable accounting and travel regulations
5. Sharing and Disclosure of Data

We only share your data when necessary to provide our services, such as with:

  • Accommodation providers, tour guides, and transportation partners
  • PayPal, for secure payment processing
  • HubSpot, for customer relationship management and marketing automation
  • Google Analytics, for website performance tracking

All partners are required to protect your data and use it only for the agreed purposes.

We do not sell or rent personal data to third parties.

6. International Data Transfers

Your information may be transferred or processed outside the European Economic Area (EEA), including where our cloud services or software providers are located. We ensure that such transfers are protected through EU Standard Contractual Clauses (SCCs) or other legally accepted safeguards.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Booking and financial records: up to 5 years (for tax and legal obligations)
  • Marketing data: until you withdraw consent
  • Website analytics: typically 26 months, per Google’s data retention policy
8. Data Security

We use appropriate technical and organizational measures to protect personal data, including encryption, secure servers, and restricted access. However, no system is completely secure, and users share information at their own risk.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time (for marketing)
  • Request data portability

To exercise any of these rights, please contact us using the details below.

10. Cookies

Our website uses cookies to improve functionality and analyze website traffic. You can control or delete cookies through your browser settings. For more information, please see our Cookie Policy.

11. Marketing Communications

If you have opted in to receive updates from us, we may send occasional offers and travel news via email. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Rakiya Travel & Tours Shpk

Tirana, Albania

📧 info@rakiyatravel.com

🌐 www.rakiyatravel.com

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.